Please refer to the protection link in the confirmation of protection email you received after purchasing your Refund Protection. If you need your confirmation email or have any questions, our Customer Experience Team is here to assist you via email: help@requestmyrefund.com 

These answers are being provided for informational purposes only and do not bind the refund protection provider or seller of the tickets, registrations, or reservations you purchased. The sole document that governs your coverage is the refund protection wording provided to you upon purchase