Refund Protection Support only has access to the protection purchase. To request tickets or confirmation for the purchase you had protected or if you need to update your event or reservation, you will need to contact your ticketing or reservation platform directly.

These answers are being provided for informational purposes only and do not bind the refund protection provider or seller of the tickets, registrations, or reservations you purchased. The sole document that governs your coverage is the refund protection wording provided to you upon purchase