Adequate documentation sufficient to establish the refund reason is required by the protection wording. Additional details about specific required documentation can be found during the refund request submission flow or within your protection wording that was received after the event or reservation purchase was completed. 

These answers are being provided for informational purposes only and do not bind the refund protection provider or seller of the tickets, registrations, or reservations you purchased. The sole document that governs your coverage is the refund protection wording provided to you upon purchase