If you submitted a refund request to our Refund Advocate Team and received an approval email after meeting the refund request requirements, you may claim your refund amount through the email that was sent to your inbox from Hyperwallet with the subject line "Your Refund Protection Payment By Hyperwallet".

Our Refund Protection Support does not have direct access to your banking information and are unable to provide a direct deposit refund without going through a secure refund provider such as Hyperwallet, a partner of Paypal.

These answers are being provided for informational purposes only and do not bind the refund protection provider or seller of the tickets, registrations, or reservations you purchased. The sole document that governs your coverage is the refund protection wording provided to you upon purchase