Adequate documentation sufficient to establish the refund reason is required by the policy wording. Additional details about specific documentation required can be found during the refund request submission flow or within your policy wording that was received after the event or booking was completed.

These answers are provided for information purposes only and do not bind the refund protection provider or seller of the tickets, registrations, or reservations you purchased. The sole document that governs your cover is the refund protection wording provided to you at the time of purchase